Managing patient payments has become significantly easier for healthcare providers nationwide, with a new suite of online payment features introduced by Healthengine.
Healthengine, Australia’s leading booking platform and SaaS technology provider for primary healthcare, developed these online solutions to save practices time and reduce the effort spent manually chasing payments from patients.
GPs, dental clinics, allied health professionals, and specialists can now use online tools to collect deposits and payments, process refunds, reconcile accounts, and follow up on outstanding balances via secure SMS payment links and a conversion-optimised payment gateway.
The system allows patients to enter their card details when booking, enabling payments to be collected either before or after their appointment, in line with practice procedures. Patient information is securely stored, and practices have the option to skip payment and store only a patient’s Medicare details for bulk-billed appointments. The solution’s wide range of customisation options is a key benefit, allowing practices to tailor the system to their needs.
Dan Stinton, CEO of Healthengine, highlighted the advantages of the new feature: “Practices often waste hours calling patients to take payments over the phone, particularly for telehealth and overdue accounts. Debt collection can be a dreaded task, but with a secure SMS solution, collecting payments is as simple as sending a text. These new Healthengine features streamline the entire process, making life easier for practices and patients alike, and helping to prevent missed appointments.”
Practices already using the online payment features, such as Yarra Trail Medical in Victoria, are thrilled with the results.
Erin Manderson, Director of Yarra Trail Medical, said: “As a growing clinic with multiple doctors – each with different bank accounts – keeping track of payments can be challenging. Healthengine Payments simplifies everything for our admin team and patients. It’s faster and easier, and we’re very pleased with the system.”
For more information on Healthengine’s technology solutions, visit practices.healthengine.com.au/payments or contact us at sales@healthengine.com.au.
About Healthengine
Healthengine is Australia’s leading booking platform and SaaS technology provider for primary healthcare, connecting millions of patients with over 10,000 practice customers. Since 2006, the platform has facilitated more than 89 million bookings across GP, dental, allied health, and pharmacy services. Visit healthengine.com.au to learn more.
